Privacy Policy

How CourtIQ collects, uses, and protects your information.

Effective Date: March 2026

Introduction

DinkLabs ("we," "our," or "us") operates CourtIQ, a facility management platform for pickleball and tennis facilities. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the CourtIQ web application at court-iq.xyz and the CourtIQ mobile application (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you create an account and use CourtIQ, we may collect the following personal information:

  • Name — your first and last name as provided during registration.
  • Email address — used for authentication, notifications, and account communication.

Usage Data

We collect data generated through your use of the Service:

  • Booking history — records of court reservations, cancellations, and check-ins.
  • Facility usage data — information about how you interact with facility features such as events, leagues, and memberships.

Device and Technical Information

We collect certain technical information to operate and improve the Service:

  • Push notification tokens — used to deliver booking reminders, event updates, and other notifications to your device.
  • Device information — device type, operating system, and app version to ensure compatibility and troubleshoot issues.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service.
  • Authenticate your account and manage your membership.
  • Process court bookings, event registrations, and payments.
  • Send push notifications, booking reminders, and service announcements.
  • Generate facility analytics and usage reports for facility operators.
  • Respond to support requests and communicate with you about your account.

Third-Party Services

We use the following third-party services to operate CourtIQ. These providers may process your data in accordance with their own privacy policies:

  • Clerk — authentication and user management.
  • Expo — push notification delivery for the mobile application.
  • Vercel — web application hosting and deployment.
  • Hetzner — database hosting and infrastructure.

Data Sharing and Selling

We do not sell your personal information to third parties. We do not share your data with advertisers. Your information is only shared with the third-party service providers listed above, strictly as needed to operate the Service.

Data Security

We take reasonable measures to protect your information:

  • Encryption in transit — all data transmitted between your device and our servers is encrypted using HTTPS/TLS.
  • Encryption at rest — stored data is encrypted at the database and infrastructure level.
  • Access controls — only authorized personnel have access to user data, and access is limited to what is necessary for service operation.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention and Deletion

We retain your personal information for as long as your account is active or as needed to provide you the Service. If you wish to request deletion of your data, you may contact us at support@court-iq.xyz. We will process deletion requests within 30 days and confirm once your data has been removed.

Certain data may be retained as necessary to comply with legal obligations, resolve disputes, or enforce our agreements.

Children's Privacy

CourtIQ is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers. If you believe we have collected information from a child under 13, please contact us at support@court-iq.xyz.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page and, if the changes are significant, provide a more prominent notice (such as an in-app notification or email). Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, your data, or your rights, please contact us: